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An attractive new family center now welcomes families as they get off the elevator on Tower 14, the culmination of a long-held vision by many at BWH to improve care for families as well as patients. A glass wall makes the spacious, well-lit facility open and inviting to families as they enter the floor.
Inside the center, which runs almost the entire length of the area between pods 14A and 14D, families have access to a space that feels more like home, yet is functional. The center features upholstered benches and wood floors, in addition to TV and Internet access. There were private consulting space and a large conference room for medical and nursing staff to meet with family members.
The new center is the result of a close collaboration between Partners Project Manager Ronzard Innocent and Nurse Managers Cindy LeMay, MS, RN; Patricia Britta Rossi, MS, RN; Maureen Curley, MS, RN; Terry Kahlert, MS, RN, director of cardiovascular/ medical nursing and sponsored by Robert Goldszer, MD, MBA, associate chief medical officer and director of Primary Care and Nancy Kruger, DNSc, RN, vice president, Patient Care Services and chief nursing officer.
Kruger commended the project manager and nursing staff at the center’s official opening this week. “They worked extremely well together to identify what families need when a loved one is hospitalized, and to design a space to their benefit. It is a model we hope to replicate in other areas over time.”
Dedicated to Goldszer for his compassionate care, the center was funded by a patient through the Good Samaritan Foundation. Said Goldszer, “This is a wonderful contribution from patients, for the benefit of other patients and their families. With this space, we have created a setting to better enable compassionate patient care through comfort, communication and education of family members.”